Techtree Global LLP`s online software consultancy services can be purchased either: (a) for an unlimited number of problems for a term beginning on the date you order Techtree Global LLP and continuing for the duration of the plan you selected (“Term Plan”); or (b) on a per-Problem basis (the “Per-Problem Plan”). With respect to the Per-Problem Plan, Techtree Global LLP & their outsourcing partners/appointed service providers (herein after referred to as Service providers), in their sole discretion will determine what constitutes a Problem. Techtree Global LLPs’ service provider will address a Problem which may include, follow-up telephone calls regarding the Problem that Techtree Global LLP, in its sole discretion, deems reasonable and necessary in attempting to resolve the Problem. Once the Problem has been resolved by Techtree Global LLPs’ service providers, any further calls or requests for assistance will be considered a new Problem and additional fees will apply. UNLESS ANY TERM PLAN OR RENEWAL TERM PLAN (AS DEFINED BELOW) IS TERMINATED EARLIER IN ACCORDANCE WITH THESE TERMS AND CONDITIONS.
IF YOU PURCHASE TECHTREE GLOBAL LLPS’ ONLINE SOFTWARE CONSULTANCY SERVICES UNDER A TERM PLAN AND YOUR SERVICES (I.E., SUBSCRIPTION TO TECHTREE GLOBAL LLP ONLINE SOFTWARE CONSULTANCY SERVICES) ARE TERMINATED BY YOU (OR BY TECHTREE GLOBAL LLP IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICES, YOU WILL BE ELIGIBLE FOR A FULL REFUND WITHIN THE FIRST 30 DAYS OF YOUR PAYMENT, TECHTREE GLOBAL LLP HAS NOT BEEN ABLE TO RESOLVE EVEN A SINGLE ISSUE BROUGHT UP BY YOU WITHIN THE FIRST 30 DAYS OF THE SUBSCRIPTION. THEREFORE, IT IS AGREED BY THE PARTIES THAT IF THERE ARE ONE OR MORE RESOLVED ISSUES, THE FEE WE WILL KEEP IS 50% OF THE AMOUNT PAID OR $109 WHICH EVER IS HIGHER.
A Problem will be considered resolved when you receive one of the following:
(1) information or advice that resolves the Problem;
(2) information on how to obtain a software solution that will resolve the Problem;
(3) notice that the Problem is caused by a known, unresolved issue or an incompatibility issue;
(4) information that the Problem can be resolved by upgrading to a newer release of a product;
(5) notice that the Problem has been identified as a hardware equipment issue; or if
(6) you cannot, or elect not to, pursue the course of action we recommend.
Our advice to you may include steps that you will need to take before the Problem can be resolved, such as buying computer hardware, purchasing software, etc. and we will keep your service request open for future reference when you are ready to resume the process.
Techtree Global LLP online software consultancy services start from the date on which you sign up with us and the payment is realized.
You will be eligible for a full refund within the first 30 days of your payment, if Techtree Global LLP has not been able to resolve even a single issue brought up by you within the first 30 days of the subscription. Therefore, it is agreed by the parties that if there are one or more resolved issues, the fees for the Subscription Service will not be refundable.
Post 30 days of purchase, if you are still not satisfied with the software or our services, please call us to discuss the matter and we will be glad to assist in either resolving the issue(s) or processing a refund.
All fees are inclusive of all taxes, levies, or duties imposed by taxing authorities of Singapore, and you shall be responsible for payment of all such taxes, levies, or duties.
Feel free to email us at firstname.lastname@example.org and we will be glad to answer any questions that you might have regarding Refunds.